We accept returns of unopened products within sixty (60) days of delivery.
Due to the delicate nature of our products, returns require a Return Merchandise Authorization (RMA) prior to returning merchandise. Simply call or email us to get an RMA. HHN, in its sole discretion, will either replace or provide a refund for all products accepted as returns. Reports of damaged Product or order discrepancies must be communicated to HHN within seventy-two (72) hours of delivery in order to qualify for return. All barcodes on product labels and packaging must be intact. Products with labels that have been altered or damaged in any way are non-returnable. Products marked “Non-Returnable” are non-returnable and no credit or replacement will be given.
Shipping Your Return
We will send you the Return Shipping Address with your RMA number.
You will be responsible for paying the shipping costs for returning your item(s). If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
Contact us at orders@heuristichealing.com or 925-359-9566 for questions related to refunds and returns.
